To initiate a product return or exchange, kindly send us an email at sales@konjae.com including the order number, product name, original proof of purchase receipt, and a description of the issue. Our customer care agent will promptly reach out to you. Alternatively, you can contact us by phone at +92 3331124155 from Monday to Saturday, between 10:00 am and 6:00 pm (Pakistan Standard Time).

To ensure a smooth process, please send back the purchased item within 14 days of receiving your order. Thank you for your cooperation.

RETURN PROCESS

To initiate a return, please follow the steps outlined below:

• Gather your items and take pictures of them as proof, which you can share with our customer care team.
• Locate the receipt sent to your email address at the time of purchase. This receipt contains the original order number. Please note that order confirmations and receipts are automatically generated by our system and sent to the email address provided by the customer during the checkout process on our website.
• Visit the KONJAE website and initiate a return request by providing your order details, including your name, email address, and phone number. Please also include the reason for the return and any supporting evidence such as pictures or videos.
• Our customer care team will review your request and contact you if it is deemed genuine and eligible for return.
• If your case is approved by the customer care team, you will need to reship the item back to us using any courier service agreed upon by our team.
• After assessing the nature of the complaint, we may offer you an exchange or store credit of equal or lesser value, which will have a validity period.
• Please note that in the case of an approved return application, the refund will only cover the price of the article(s) and will not include any shipping or stitching costs.
• If your return claim is rejected by our customer care team, you will be notified within 5 business days.

IMPORTANT NOTES:

• We are only responsible for returns once the items reach our warehouse. Please be aware that returns will only be accepted if the products are sent through courier services.
• Successfully returned items can be exchanged for other merchandise or online store credit. If a product is found to be faulty or wrongly delivered, KONJAE.com will follow a policy of repair, replacement, or finally store credit if the item cannot be repaired or replaced.
• The timeline for a refund against a returned item is between 14 days and 45 days.

Please let us know if you have any further questions or concerns.