Shipping and Return Policy

    To initiate a product return or exchange, kindly send us an email at sales@konjae.com including the order number, product name, original proof of purchase receipt, and a description of the issue. Our customer care agent will promptly reach out to you. Alternatively, you can contact us by phone at +92 3331124155 from Monday to Saturday, between 10:00 am and 6:00 pm (Pakistan Standard Time).

    To ensure a smooth process, please send back the purchased item within 14 days of receiving your order. Thank you for your cooperation.

    RETURN PROCESS

    To initiate a return, please follow the steps outlined below:

    IMPORTANT NOTES:

    Please let us know if you have any further questions or concerns.